Support Front
Answer with context. Escalate with clarity.
Customer questions are answered from your approved documents, and the source of each answer is kept. When the information is not there, the assistant says so and a ticket goes to a person.
The problem it solves
Support teams answer the same questions again and again, answers depend on who replies, and when a question cannot be answered the customer waits without a clear owner.
How it works
Add your knowledge
Upload or connect documents, and mark sources as active, approved or obsolete.
Search permitted data only
Questions are matched only against your company's permitted knowledge.
Grounded answer
The answer is based on the retrieved sources, and the citation is saved with it.
Clear limitation
If the information is insufficient, the assistant says so instead of inventing an answer.
Ticket and escalation
A ticket is created with an owner, states and history, and your staff can review the context and continue.
What you get
- Answers with a traceable source
- Source states: active, approved and obsolete
- Support tickets with owner, states and history
- A staff view to review the context and take over
- Strict separation: another company's documents are never used
What launch needs
- The documents and sources that may be used, and who approves them
- Ticket owners and escalation rules
- The channels where questions arrive, through the Communication Front
- A review of typical questions before launch
Scope and limits
- No invented answers: when information is missing, the assistant says so and escalates
- Answer quality depends on the documents you approve and keep up to date
- Obsolete sources are not used for answers
See it in a demonstration or start
See a grounded answer and an escalation to a real ticket in a demonstration, or discuss your support process with us.
Connected directions
Every solution runs on the same foundation and can pass information to the others.
- Communication Front
Turn enquiries into the right next step.
Calls, website forms and chat, WhatsApp and Telegram become one recorded enquiry — answered or handed over to a person.
Learn more: Communication Front - Sales Front
Keep opportunities and follow-ups moving.
Leads are qualified, meetings are booked against your calendar and follow-ups get an owner.
Learn more: Sales Front - Document Front
Turn documents into reviewed, usable information.
Text PDF and DOCX files become structured fields that a person reviews and approves before they are used.
Learn more: Document Front - Meetings Front
Turn discussions into accountable action.
Uploaded or typed notes become a reviewed summary, decisions and approved tasks with owners.
Learn more: Meetings Front - Command Front
See what is happening. Control what happens next.
An overview built from real records, with an approval queue and a history of every action.
Learn more: Command Front